The problem without solution:endless sync

So for months I have been unable to work with Shaxpir bc it keeps syncing without end. I have already done the debugging thing a million times, I downloaded and reinstalled a newer version, but nothing works. There is no help here. How am I gonna recover my work? I have all my work on there, and i really don’t wanna lose it all. It’s too bad bc I really used to love this program and I recommended it to everyone. Now what? Can anybody help?
I’m making a new post bc all the other ones are old but nobody at Shaxpir seems to care.
I need to recover my work!!!

Many people have the same problem. I experienced it a few months ago. Tech support here was sub-par. I think that this thread solved my problem:

"Don’t log in…on the login screen look for the tiny wrench located on the bottom left corner of the page, click it and clear cache. That should work."

I believe that’s what I did. I have since removed all my work from Shaxspir and went back to organizing it into folders.