Last night I added Shaxpir to a new computer. When it came up, I’d lost over 10k on one of my works.
I tried to load it on the previous computer and had same issue. I’ve cleared the cache, removed and reinstalled the program and still the words are gone.
I’ve emailed support and I know it has only been 5 or so hours since they opened…depending on where they are…this is a big issue for me and I’ve heard nothing from them other than the auto reply of “we’ll be in touch soon.”
Yes, the words are saved in a Word doc…but it took a long time to get them in Shaxpir to begin with and I can’t waste the time to put them back in if support can’t find them and resync.
Any idea how long it takes for support to get back with folks? I love the program but it seems to have a few issues that need to be resolved.